Orders should be made using the online facility.
Orders will be confirmed automatically on receipt
Payment is required at the time of making the order and goods will not be dispatched until payment is received.
Other than in the case of special orders e.g. personalised themed boxes and bags, orders can be cancelled by email to firstname.lastname@example.org any time prior to dispatch.
DISPATCH AND NOTICE
Orders are processed following receipt of payment.
The dispatch of products may take up to three weeks from the date of order.
Customers will be advised when the goods are dispatched
Customers should provide clear delivery instructions where special arrangements are required.
Delivery in the United Kingdom is fulfilled by Royal Mail and all shipments are fully tracked to delivery point for the sender and receiver.
Delivery charges are an estimate of the cost based on the total weight of the items and packaging.
Free delivery is offered on orders to one location with a value over £100 and is limited to the UK mainland(?).
ORDERS OUTSIDE THE UK
F Sharp Music offers shipment worldwide but in such cases the order may be subject to delay.
It is the customer’s responsibility to make themselves aware of any customs duty that might be payable and make any necessary arrangements and meet any costs or duty.
F Sharp Music selects products on the basis of high quality and durability.
On occasions it may be necessary to substitute items shown on the website with an appropriate alternative of similar value and quality to avoid any delay in dispatching an order. In such cases the customer will be advised of the substitution prior to dispatch.
Any problem or issue with an order once received must be notified by email within twenty-four hours of receipt along with the order number and full details of the problem to email@example.com
Any products found damaged on receipt, should be notified immediately following receipt to firstname.lastname@example.org and photographic evidence provided where appropriate. Failure to meet this requirement may result in a request for replacement or refund being declined.
A refund will only be given where